Return and Exchange Policy

BORISMARLOWE POLICY

Return and Exchange Policy

At Borismarlowe, we want you to feel confident about your purchase. If an item is not right for you, please review the policy below and contact us so our support team can assist you.

Return Eligibility

Return eligibility depends on the condition of the item and the circumstances of the request. Items should generally be unused, unworn, unwashed, and returned in their original condition with any original packaging, labels, or accessories included.

Before sending any item back, please contact our customer support team for return instructions. Returns sent without prior approval may not be accepted.

How to Request a Return or Exchange

Email us at borismarlowe@gmall.com with your order number, the item you would like to return or exchange, and the reason for your request. If the item arrived damaged, defective, or incorrect, please include clear photos so we can review the issue more quickly.

Exchanges

If an exchange is available, we will provide instructions after reviewing your request. Availability may depend on current stock, product type, size, color, or other variant options.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible. We may request photographs or other information to verify the issue before arranging an appropriate solution.

Non-Returnable Items

For hygiene, safety, or product-specific reasons, certain items may not be eligible for return or exchange. Any applicable restrictions will be communicated on the product page or during the return review process.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. If a refund is approved, it will be issued to the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.

Return Shipping

Return shipping responsibility depends on the reason for the return. If the return is due to a verified product issue or an error on our part, we will explain the available options. For preference-based returns, return shipping costs may be the customer's responsibility.