Shipping Policy

BORISMARLOWE SHIPPING

Shipping Policy

Thank you for shopping with Borismarlowe. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are prepared after payment has been successfully confirmed. Processing time may vary depending on product availability, order volume, weekends, holidays, or verification requirements. Once your order has been dispatched, you will receive shipping or tracking information when available.

Shipping Methods and Costs

Available shipping methods, estimated delivery times, and applicable shipping charges are shown at checkout before you complete your purchase. Options may vary depending on destination, product type, order value, and carrier availability.

Estimated Delivery

Delivery estimates are provided for reference and begin after the order has been processed and handed to the carrier. Actual delivery time may vary due to customs, weather, carrier delays, local delivery conditions, high-volume shopping periods, or other circumstances outside our reasonable control.

Tracking Your Order

When tracking is available, tracking information will be sent to the email address associated with your order. Please allow time for the carrier's system to update after the tracking number is created.

International Shipping

For international orders, customs procedures, duties, taxes, or import fees may apply depending on the destination country or region. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Incorrect or Incomplete Addresses

Please review your shipping address carefully before completing your purchase. If you notice an error, contact us as soon as possible. Once an order has entered fulfillment or has been shipped, changes may not be possible.

Delayed or Missing Packages

If tracking shows an unusual delay or your package has not arrived within a reasonable period after the estimated delivery window, contact us at borismarlowe@gmall.com. We will review the available tracking information and help determine the next appropriate step.

Delivered but Not Received

If the carrier marks a package as delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors where appropriate, and contact the carrier. You may also contact our support team for further assistance.